Frequently Asked Questions

Who built Atlas17?

We’re a small team with years of experience building enterprise-grade content delivery networks from the ground up, using open source technologies. In the past we have collaborated with companies such as IBM, So-net Entertainment, and some of the APAC regions largest live streaming and gaming companies.

What is your SLA?

99.9%. You can check our full SLA here.

What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, American Express, Discover. We also accept PayPal, Amazon Payments, and Alipay. All payments are processed by Fastspring, the authorised payment processor.

Is Atlas17 available in other languages?

Not yet, but we are working on translations in Chinese (Simplified & Traditional), Japanese, French, and Spanish. We’re using Localize for translations. If you’re a native speaker of one of the aforementioned languages and you’d like to help with translation please get in touch.

Does support live streaming?

Absolutely! Not only that, it supports RTMP pull/push and live HLS transcoding. We can also configure a multi-bitrate HLS output for you. Just contact support about it.

Does Atlas17 provide real-time transcoding?

Indeed it does! By default RTMP live streams are available over RTMP and HLS. If you need a multi-bitrate output just contact support and they’ll set it up for you for an additional charge.

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